Frequently Asked Questions
How long does delivery take?
Delivery times vary based on location and shipping method. Typically, orders are delivered within 2 business days.
Can I track my order?
Yes, you’ll receive tracking information via email once your order ships. Use the provided link to track your package.
What if my delivery is delayed?
Occasionally, delays happen due to unforeseen circumstances. Contact our customer support for assistance.
How do I request a refund?
To initiate a refund, contact our customer service team within 6 days of receiving your order.
What’s the refund process?
Once approved, refunds are processed back to your original payment method within 4-6 business days.
Are there any non-refundable items?
Yes, certain items (e.g., gift cards, customized products) may not be eligible for refunds.
Can I return a product I’m not satisfied with?
Yes, you can return unused items within 6 days of purchase. Follow our return process for a smooth experience
What if the product is damaged or defective?
 Report any issues within 12 hours of delivery. We’ll arrange a return or replacement.
Is there a restocking fee for returns?
Yes, a restocking fee may apply for certain items. Check our policy for details.
Can I cancel my order?
Yes, you have 12 hours to cancel an order after placing it. Contact us promptly.
What if my order has already shipped?
Once shipped, it’s treated as a return. Refer to our return policy for guidance.
How do I initiate a warranty claim?
To start a warranty claim, follow these steps:
- Contact our Customer Care Center at +971559915216 or email us at Support@alzerjincomputers.com.
- Provide details about the product, purchase date, and the specific issue you’re facing.
- Our support team will guide you through the next steps.
How long does the warranty claim process take?
The duration varies based on the issue and the product. Our team will keep you informed throughout the process.